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FAQ

How do I order?
Contact Customer Service at customerservice@tedia.com or 513-874-5340 x 136 for assistance.


I am outside the United States.  How do I order?
Tedia has numerous distributors around the world. Please view our distributor list, located under the “Contact Us” section of the top navigation menu, or contact Customer Service for assistance.


The chemical I am interested in is on a restricted list (DEA, ATF, export, etc.). Can I still order it from Tedia?
Tedia cooperates fully with all government restrictions on the sale of chemicals. They all, however, have permitted uses. It is the responsibility of the customer to obtain any required licenses, but Tedia will assist the customer to the best of its ability to obtain such licenses.


I need a COA (Certificate of Analysis) that I can’t find on the web site. Who do I contact to obtain it?
Contact Customer Service at customerservice@tedia.com or 513-874-5340 x 136 for assistance.


How do I obtain specifications for a product that I can’t find on the website? Who do I contact to obtain it?
Contact Technical Service at techservice@tedia.com or 513-874-5340 x148 for specifications.


How do I find out what product is suitable for my needs?
Contact Technical Service at techservice@tedia.com or 513-874-5340 x148. We can’t answer every question, but we will be happy to work with you.


I need information about a product. Who do I contact?
If the question is about sales, shipment, payment, status, or other elements in delivering the product to you, check with Customer Service at customerservice@tedia.com or 513-874-5340 x 136.  If the question involves properties, storage, usage, or other information about the product as a chemical, contact Technical Service at techservice@tedia.com or 513-874-5340 x148


Is Tedia ISO Certified?
Yes, Tedia is ISO 9001:2015 certified. Tedia ISO 9001:2015 Certification Download

Contact Customer Service at customerservice@tedia.com for further information and assistance.

 

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